Supply Chain & Customer Service Specialist

Chiesi is looking for a proactive and detail-oriented Supply Chain & Customer Service Specialist to join our Benelux Finance & Supply Chain team.

This is an exciting opportunity for a professional who enjoys working at the crossroads of supply chain, customer service and finance. In this role, you will play a key part in ensuring product availability for patients while maintaining strong relationships with customers, logistics partners and internal stakeholders. You will have a direct impact on the efficiency of our supply chain operations and customer experience, while developing yourself within a family-owned Italian company that genuinely invests in its people and encourages personal growth.

Are you energized by coordinating complex supply chain processes, working with diverse stakeholders and continuously improving the way things are done? Do you enjoy combining analytical thinking with a strong customer focus? Are you ready to contribute to sustainable innovation at an organization recognized as both a Great Place to Work and a certified B Corporation?

What will you do?

As a Supply Chain & Customer Service Specialist, you are responsible for managing the local supply chain flow from demand planning and Sales & Operations Planning (S&OP) through to customer order management and invoicing processes. You ensure products are available at the right time, stock levels are optimized and customers receive excellent service.

You enjoy working in a dynamic environment where collaboration, accuracy and continuous improvement are key. Acting as an important link between local teams, corporate supply chain functions and external business partners, you contribute to balancing customer needs, operational excellence and business objectives.

Furthermore, you will:

• Support and contribute to the Sales & Operations Planning (S&OP) and demand planning processes;
• Collaborate with Business Units, Marketing, Finance, Corporate Demand Planning and Analytics teams to ensure accurate demand forecasting;
• Monitor demand trends, inventory levels and supply plans, proactively identifying risks and opportunities;
• Coordinate with production sites, logistics providers and distribution partners to ensure product availability and continuity of supply;
• Manage stock operations, including safety stock monitoring, shelf-life management, stock counts and inventory write-offs;
• Process customer orders, returns and complaints while ensuring a high level of customer satisfaction;
• Maintain strong relationships with customers and provide timely support regarding deliveries, product availability and order status;
• Manage invoicing activities and support accounts receivable and debt collection processes;
• Prepare and analyze reports related to forecasts, inventory, turnover, gross margin and customer performance;
• Maintain accurate customer and material master data in SAP;
• Monitor and report relevant supply chain, logistics and customer service KPIs;
• Identify opportunities for process improvements and actively contribute to local and global supply chain projects and initiatives.

What we offer you:

Join a passionate, Italian family-owned company where our values and behavior truly matter!

As family-owned company we focus on making impact for patients, the planet, people and all that with shared prosperity. Our activities have been externally validated as B Corp certified. 

At Chiesi, we believe in continuous growth and development. Your personal and professional journey matters to us! 

In addition to our focus on professional success, we place great importance on team connection and collaboration. That’s why we organize several internal offside business events to foster connection, feedback and collaboration.

• An attractive salary in line with your responsibilities and experience.
• A yearly fixed gratification based on individual performance
• Kilometer allowance: €0.23 per km. Or an OV Vrij season ticket (2nd class) instead of the kilometer allowance. The OV Vrij ticket can also be used privately.
• NS Business Card: everyone will receive an NS Business Card. For business travel by public transport, Chiesi fully reimburses the costs on the basis of 2nd class travel.
• Net internet allowance of € 55 per month.
• Hybrid working model: all office based colleagues are working at least 3 days per week in the office. The other days you are free to work remotely.
• Workation: option work from another location for up to three weeks per year, giving you the freedom to balance work and life in a way that suits you best.
• C-Fit Program: Track your well-being in our app, enjoy a shared healthy FREE lunch at the office, and participate in well-being activities that combine fun with colleagues while helping you achieve a healthy lifestyle.
• We will take care of 50% of the costs (net) of the health insurance of you and your live-in family members.
• Company fitness: benefit in the gym when you participate in the ‘Nationaal Bedrijfsfitness Plan’.
• Attractive pension scheme with a low employee contribution.
• Insurances: excellent employer funded insurance plans.
• Annual budget of € 1.000 that you can use for learning or well-being opportunities, helping you grow professionally and personally.

Who are we looking for?

We are looking for someone who combines a strong analytical mindset with a customer-oriented approach. You are highly organized, enjoy coordinating multiple priorities and feel comfortable working with both operational details and broader process improvements.

You take ownership, communicate effectively with different stakeholders and enjoy working in an international environment where collaboration is essential.

With your proactive attitude and problem-solving capabilities, you help ensure an efficient and reliable supply chain while continuously looking for opportunities to improve processes and create value.

Requirements

• Bachelor’s degree or equivalent through experience, preferably in Supply Chain Management, Logistics or a related field.
• Minimum of 2 years of recent experience in a similar supply chain, logistics or customer service role.
• Solid knowledge of supply chain processes and customer service operations.
• Experience with SAP, particularly SD and MM modules. Experience with SAP IBP is considered a strong asset.
• Strong organizational, analytical and stakeholder management skills.
• Affinity with reporting tools, systems and data analysis.
• Knowledge of Good Distribution Practices (GDP).
• Experience working on projects and process improvement initiatives.
• Excellent communication skills in Dutch and English. French is a plus.

Chiesi is an equal opportunity employer committed to hiring a diverse workforce at all levels of our business. All qualified applicants receive consideration for employment based on attitude and merit, without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military status, gender identity or expression, or any other basis protected by applicable laws. This policy applies to all aspects of employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination. 

Interested?

Nice! We are looking forward to receiving your application! Click on the button ‘Apply now’ and upload your CV and motivation letter and we will contact you. Questions? Then contact Femke Roze at f.roze.ext@chiesi.com. 

About Chiesi

Based in Parma, Italy, Chiesi is an international research-focused biopharmaceutical group with 90 years’ experience, operating in 31 countries. More than 7,000 employees across the group are united by a singular purpose: promoting a healthier world for our people, patients, and the planet. This is what drives us as we research, develop, and market innovative drugs across our main therapeutic areas.Discover more here.

At Chiesi we are thinking generations ahead, driving sustainable innovation with purpose. This fosters a culture of reliability, transparency, and ethical behaviour at every level. As a Benefit Corporation and a certified B Corp, we have embedded sustainability in our bylaws and continuously measure our impact. 

Diversity and inclusion are at the heart of who we are. We believe our differences make us stronger. We are a vibrant ecosystem of passionate, talented individuals united by strong values, each bringing unique perspectives that help us to continuously challenge the status quo for the better.