Supply Operations Manager

This is what you will do

As part of the new R&D Supply Chain organization, the R&D Supply Operations Manager will coordinate the governance and continuous improvement of Material Supply and Shipping Operations. The role will oversee a sizeable operational team, supporting clear priorities, balanced workloads, capability development and business continuity.

A key part of the position is the governance of domestic and international shipments. The role requires good knowledge of transportation, import/export and customs processes, including familiarity with customs classification and HS or commodity codes. Close collaboration with Integrated Planning, Procurement, Warehouse, Quality, HSE, Transportation, Import/Export and R&D stakeholders will be essential.

You will be responsible for

• Coordinating and supporting the Supply Operations team, setting priorities, allocating resources and promoting adequate training, backup coverage and cross-skilling.
• Coordinating day-to-day Material Supply and Shipping Operations, balancing workload, capacity and priorities across coded and uncoded material flows.
• Overseeing end-to-end domestic and international shipments, including request intake, documentation, system processing, carrier coordination, tracking and post-delivery activities.
• Providing operational guidance on transport, import/export and customs requirements, including support in the assessment of customs classifications and HS or commodity codes.
• Overseeing material supply processes, including purchasing requests, supplier follow-up, requests for the creation or update of SAP master data, Transfer Orders and supporting documentation.
• Acting as escalation point for operational issues and risks affecting material availability, shipment execution, compliance or business continuity.
• Defining operating standards, governance rules and responsibility splits, and monitoring KPIs, backlog and service levels to drive continuous improvement.
• Ensuring compliance with corporate quality requirements, GMP or cGMP where applicable, safety regulations, import/export rules and internal procedures.
• Building effective relationships with internal functions, suppliers, carriers, freight forwarders and logistics partners, while contributing to resource, capacity and budget planning.
• Authoring, reviewing or approving relevant SOPs, Work Instructions and process documentation, and supporting the evolution of systems and digital tools.

You will need to have

• Bachelor’s or Master’s degree in Management Engineering, Business, Economics, Chemistry, Pharmaceutical Sciences, or another relevant field related to the role.
• Solid experience in Supply Chain, Logistics, Shipping, Import/Export or Operations, preferably in pharmaceutical, life-science or another regulated environment.
• Good knowledge of domestic and international shipping, transport coordination, shipment documentation and complex or non-standard flows.
• Good working knowledge of customs and import/export processes, with familiarity in customs classification and HS or commodity code assessment.
• Ability to manage operational risks, escalations and competing priorities in a complex cross-functional environment.
• Strong stakeholder management, communication, problem-solving and decision-making skills.
• Excellent command of written and spoken English and good knowledge of ERP and digital tools.

We would prefer for you to have

• Experience in pharmaceutical R&D, clinical supply, pharmaceutical logistics or another GxP-regulated environment.
• Experience in managing or coordinating an operational team, supporting priorities, capability development and effective resource allocation.
• Experience with SAP supply and shipping processes and with international logistics providers.
• Experience in operational excellence, process standardization or organizational transformation initiatives.

Location

The position is based in Parma, Italy, with working arrangements aligned with the applicable company policy.

Compensation Range

The budgeted salary range approved for this role is between € 46.000 and € 57.500. This range reflects the typical compensation expected for candidates with the experience and expertise required for the position.

Final offer may vary based on the selected candidate's skills, experience, qualifications, overall profile, and internal equity considerations.

This role is eligible to participate in an annual bonus scheme, subject to company and individual performance.

In addition, we offer a comprehensive benefits package including pension, private medical insurance, wellbeing programme, flexible benefits programme, and more.