Global Customer Insights & Business Analytics Manager
Parma, IT
About us
Based in Parma, Italy, Chiesi is an international research-focused pharmaceutical and healthcare group with over 85 years’ experience, operating in 31 countries with more than 7,000 employees (Chiesi Group). To achieve its mission of improving people’s quality of life by acting responsibly towards society and the environment, the Group researches, develops and markets innovative drugs in its main therapeutic areas: Discover more here
We are proud to to have been awarded with B Corp Certification, a recognition of high social and environmental standards. We are a reliable company that adopts and promotes a transparent and ethical behavior at all levels.
We believe that the success of Chiesi is built and shaped by our people and our strong set of shared Values and Behaviors. Our people make a critical difference to our success, which is why it is vital that we attract and retain the right talent who will continue to enrich our culture by living and breathing our values and behaviors.
We are committed to embrace diversity, inclusion and equal opportunities. In fact, we are a global family made up of different cultures, different genders, generations, ethnicities, abilities, sexual identities and many other enriching diversities.
Air and Care Franchise
Within the three Business Units (Discover more here), Air and Care Franchises are responsible for the development and implementation of the Therapeutic Area Strategies. Each Franchise is organized by stage of development with fully empowered and enhanced teams of: Pipeline Development Team - focused on delivering innovation and programs leadership accountabilities in close collaboration with R&D, Commercial Portfolio Management Team - focused on maximizing the benefit for the patients and the full potential of marketed / close-to-launch assets, including Life Cycle Management strategies.
Air and Care Franchises are also supported by the Medical Affairs, Value & Access, and Business Excellence & Customer Experience Global functions.
Medical Affairs, Value & Access, and Business Excellence & Customer Experience Global functions
Within these departments, you will actively support the Air and Care Franchises businesses. These units are responsible for the development and implementation of the Therapeutic Area Strategies. Each Franchise is organized by stage of development with fully empowered and enhanced teams of: Pipeline Development and Commercial Portfolio Management.
Who we are looking for
Purpose
The global Customer Insights & Business Analytics Manager is responsible for generating, collecting and analyzing Business Data and Customer Insights and transforming them into valuable knowledge and actionable insights to support the global decision-making processes on Chiesi brands and markets.
Main Responsibilities
- Builds Business Cases for product performance evaluation, new launches, new geographies, new extension-line or new studies
- Manages Forecasting for the different Therapeutic Areas and Brands, supporting Marketing and other corporate functions on Long-Term Projections (volume, values and patient-based)
- Provides key support and facilitation to Franchises for Commercial Evaluation of products in Pipeline or for new Acquisitions
- Coordinates the target setting process, in collaboration with Mktg & Finance
- Tracks the GSM dynamics and coordinates the PT assumptions process, building strong connections with Global Finance and affiliates
- Drafts and present the S&T guidelines partnering with Marketing & Affiliates
- Works closely & selects ext agencies to implement Global Cust Insight projects, coordinating marketing & affiliates and integrating their needs
- Elaborates added-value insights from such projects to enable marketing to define and drive the most effective growth strategies for our brands
- Facilitates the spreading of knowledge coming from such projects across the organization, leveraging all global and international platforms
- Defines every year the Global Customer Insight projects plan for its BU
- Ensures that the defined Global Customer Insight projects are included in Global and Local Plans and budgeted by the concerned functions
- Reviews and approves all affiliates customer insights
- Participates in Extended Brand Teams and provides key feedbacks on commercial analysis and evaluations
- Actively plays a role of strong contributor of BET (Business Excellence Team) and acts as first reference point for global Bus Analytics & Cust Insights
- Actively participates in the preparation for quarterly business reviews and monthly GELT meetings by providing comprehensive performance insights to the involved teams
- Builds PowerBi reports to enhance the effectiveness of performance analysis enabling data-driven decision making
Experience Required
At least 5 years experience in healthcare industry (pharma/medical devices)
Education
Background in business administration / economics / international relations or marketing
Soft Skills
- Strong communication skills, ability to effectively communicate and present insights to executive
- Strong team working skills
- Ability to work simultaneously on different projects, Project Management
- Strong customer orientation
Technical Skills
- Strong analytical and cross-functional working skills
- Ability to combine various data sources to produce Business Analysis
- Proven expertise in using data-visualization tools (e.g. PowerBI)
- Proven expertise in conducting Customer Insight Projects
- Expertise with forecasting tools (e.g. Flexicast)
Languages
Fluent English
Location
Preferably based in the HQ in Parma; if not, regular travel to the HQ will be required
What we offer
You would join a dynamic, fast-growing, challenging and friendly environment.
In Chiesi we firmly believe that our people are our most valuable asset, that is why we invest in continuous training, learning and development. Therefore, we strive to continuously promote and satisfy development needs, paying particular attention to the quality of our working environment and to collective well-being.
We want our people to come to work happy every day, and we know how important it is to find the right work-life balance in order to be able to give our best. That is why we offer flexible working approach, remote working, support in the relocation process, tax assistance service for foreign colleagues and many other people-care services.
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