Respiratory Specialist - East Midlands

Date:  30 Nov 2023
Department:  Respiratory Sales & Marketing
Team:  Sales
Job Type:  Direct Employee
Contract Type:  Permanent

Manchester, GB


To act as single point of contact for Secondary Care customers, working in partnership to facilitate the creation of solutions that meet the needs of our customers and Chiesi. The Hospital Respiratory Specialist (HRS) will be required to increase company revenues through promotion of Chies’s Respiratory Portfolio, in accordance with the UK marketing plan and locally developed customer plans. 
Responsible for the promotion of the Chiesi portfolio to key influencers and decision makers, across Secondary care, within allocated Local Health Economies (LHE). The HRS will facilitate uptake of Chiesi’s respiratory portfolio, by managing and shaping the LHE, through collaboration and partnership with key stakeholders. Develop Key Opinion Leaders enabling them to provide educational sessions to Primary Care. 
To demonstrate a high level of therapy area expertise, insight and understanding of key respiratory disease areas. 

Key Customers & Target Accounts: 
➢ Key Respiratory Opinion Leaders within Secondary Care
➢ Target secondary care trusts
➢ Secondary Care Respiratory Specialists, Nurses, Pharmacists, and other relevant decision makings within secondary care
➢ As required, Senior Clinicians at e.g ICB level that influence prescribing

Portfolio Priorities: 
➢ Respiratory portfolio
➢ B’Corp & Sustainability – shared agendas 


➢ Exceptional knowledge of the NHS and the NHS agenda.
➢ Exceptional understanding of the Secondary Care environment and it’s networks into Primary Care 
➢ Exceptional product and disease knowledge, with the ability to communicate high level technical information.
➢ Highly effective planning skills, through Key Account Management techniques.
➢ Business planning skills, including the ability to produce business proposals/cases as required. 
➢ Strong empathy and interpersonal skills, with an ability to develop relationships and network across key customer groups to influence key NHS personnel at the highest levels in order to drive mutually beneficial agreements (e.g. co-created projects).
➢ Outstanding critical reasoning skills: capable of interpreting and subsequently using available data sources to enhance the effectiveness of customer planning. 
➢ Commercial acumen with a proven track record in commercialising pharmaceutical products. 
➢ Administration of the procurement and tendering process.
➢ Robust IT skills. 
➢ Full UK driving licence (with no more than 6 penalty points for new entrants) 
➢ ABPI examination 

Main Responsibilities

➢Chiesi’s single point of contact for the customer, guiding them to key functions within Chiesi e.g. education, medical support, co-creation partnerships, value add opportunities
➢Chiesi’s Ambassador for Voice of the Customer (listen, learn and act by responding to customer needs and feedback)
➢ Develop Secondary Care strategic account plans to influence product awareness, adoption and formulary inclusions, in order to shape the secondary care environment e.g. formulary and guideline development at target account/hospital trust level
➢ Development of customer partnerships, enabling Chiesi to be a respiratory partner of choice. 
➢ Identify and develop long term partnerships with key customers, to shape the LHE – and facilitate formulary and guideline inclusion at an account level. 
➢ Develop and manage Key Opinion Leaders (KOLs) across the LHE in both Primary and Secondary Care.
➢ Pioneer both digital and face to face interactions, embracing new technology and platforms by utilising customer insights
➢ Empathising with our customers and recognising their challenges and work to support appropriate co-created solutions. e.g. collaboration opportunities including co-created projects and medical education. 
➢ Support Chiesi’s educational meetings program through the sourcing and briefing of Key Opinion Leaders. 
➢ Manage the process of KOL slide production and Speaker Contracts in line with Chiesi SOPs
➢ Deliver KPIs, including (but not limited to) Sales, NPS, Project Delivery, Customer Satisfaction. 
➢ Adhere to the ABPI Code of Practice and Chiesi’s policies, procedures and Company Values. 
➢ Contribute and support the UK Affiliate in pursuit of its B Corp credentials. 

Key Competencies and Skills

➢ Recognised as a credible Hospital Respiratory Specialist that is able to provide tailored customer solutions. Recognised by the customer as the respiratory partner of choice.
➢ High Level of Disease and Product Knowledge
➢ Strategic Thinking
➢ Acts as a role model for CSAs
➢ Project Management and Account Planning
➢ Analytical skills
➢ Strong decision making
➢ Affinity for digital media
➢ High levels of empathy
➢ Excellent In Call Quality 
➢ Technical expert for both disease and product knowledge