Account Specialist - Devon and Cornwall

Job Purpose

•    GPs, Practice Based Nurses, Practiced Based Pharmacy, Health Care Assistant and other relevant decision makers.
•    GP Practices
•    Primary Care Networks/Practice Clusters

Key Customers & Target Accounts

•    Respiratory portfolio
•    B’Corp & Sustainability – shared agendas

Portfolio Priorities

• Strong understanding of the NHS and customer priorities.
• Track record of delivering consistent sales results in accordance with set targets.
• Advanced selling skills and presentation skills.
• Deliver consistent sales results
• Robust clinical and market knowledge.
• Effective planning skills, through Key Account Management techniques
• Business planning skills, including the ability to produce business proposals/cases as required.
• Strong interpersonal skills with an ability to develop long term relationships across key customer groups.
• Critical reasoning skills: capable of interpreting and subsequently using available data sources to enhance the effectiveness of customer planning.
• Robust IT skills.
• Full UK driving licence (with no more than 6 penalty points for new entrants)
• ABPI examination or working towards

Profile

• Chiesi’s single point of contact for the customer, guiding them to key functions within Chiesi e.g. education, medical support, co-creation partnerships, value add opportunities
• Chiesi’s Ambassador for Voice of the Customer (listen, learn and act by responding to customer needs and feedback)
• To successfully promote Chiesi Respiratory portfolio, in collaboration with our customers.
• To implement the UK marketing strategies.
• Development of account plans for target PCNs, practice clusters and individual practices.
• Development of customer partnerships, enabling Chiesi to be a respiratory partner of choice.
• Pioneer both digital and face to face interactions, embracing new technology and platforms by utilising customer insights
• Empathising with our customers and recognising their challenges and work to support appropriate co-created solutions. e.g. collaboration opportunities including service offerings, co-created projects and medical education.
• Tailoring the Chiesi respiratory portfolio to the customer agenda.
• Deliver KPIs, including (but not limited to) Sales, NPS, Project Delivery, Customer Satisfaction.
• Adhere to the ABPI Code of Practice and Chiesi’s policies, procedures and Company Values.
• Contribute and support the UK Affiliate in pursuit of its B Corp credentials.

Competencies & Skills

•    Project Management and Account Planning
•    Strong interpersonal skills at all levels both externally and internally
•    Analytical skills
•    Strong decision making
•    Affinity for digital media
•    High levels of empathy
•    Excellent In Call Quality
•    High Level of Disease and Product Knowledge