Account Specialist - Arden
Manchester, GB
About us
Based in Parma, Italy, Chiesi is an international research-focused pharmaceuticals and healthcare group with over 85 years’ experience, operating in 30 countries with more than 6,000 employees (Chiesi Group). To achieve its mission of improving people’s quality of life by acting responsibly towards society and the environment, the Group research, develops and markets innovative drugs in its three therapeutic areas: AIR (products and services that promote respiration, from new-born to adult populations), RARE (treatment for patients with rare and ultra-rare diseases) and CARE (products and services that support special care and consumer-facing self-care).
We are proud to be the largest global pharmaceutical group to be awarded B Corp Certification, a recognition of high social and environmental standards. We are a reliable company that adopts and promotes transparent ethical behavior at all levels.
We are committed to embrace diversity, inclusion and equal opportunities. In fact, we are a global family made up of different cultures, different genders, generations, ethnicities, abilities, sexual identities and many other enriching diversities.
Chiesi UK
Chiesi UK is the number one affiliate of the Chiesi Group and works on important therapy areas, such as neonatology, organ transplantation and rare diseases, alongside our treatments for respiratory conditions. We are proud to be a B Corp™ company, committed to using business as a force for good and always pursuing high social and environmental standards, to ensure the best outcomes for our people, patients and communities.
Our shared values of integrity, trust and innovation help us build authentic and transparent relationships, with the focus always remaining on the patient. Further, we pride ourselves on inclusivity and appreciate everyone’s unique talents, always encouraging people to share their perspectives and ideas.
What we offer
At Chiesi, we offer a work environment where individuals can reach their full potential and build meaningful careers. We are committed to our people and in April we were thrilled to be recognised as one of the 2024 UK Best Workplaces™. This award coming on the back of being certified as a UK and European Top Employer for nine consecutive years. Our people are our greatest asset and we celebrate that “Everyone of us is different. Everyone of us is Chiesi.” We continuously strive to enrich our employees personal and professional lives through our competitive benefits, services and programmes.
Who we are looking for
Purpose
To act as single point of contact for the customer, working in partnership to facilitate the creation of solutions that meet the needs of our customers and Chiesi. The AS will be required to increase company revenues through promotion of Chiesi’s AIR Portfolio, in accordance with the UK marketing plan and locally developed customer plans.
Key Customers & Target Accounts:
• GPs, Practice Based Nurses, Practiced Based Pharmacy, Health Care Assistant and other relevant decision makers.
• GP Practices
• Primary Care Networks/Practice Clusters
Portfolio Priorities:
• AIR portfolio
• B Corp & Sustainability – shared agendas
Profile
• Strong understanding of the NHS and customer priorities.
• Track record of delivering consistent sales results in accordance with set targets.
• Advanced selling skills and presentation skills.
• Deliver consistent sales results
• Robust clinical and market knowledge.
• Effective planning skills, through Key Account Management techniques
• Business planning skills, including the ability to produce business proposals/cases as required.
• Strong interpersonal skills with an ability to develop long term relationships across key customer groups.
• Critical reasoning skills: capable of interpreting and subsequently using available data sources to enhance the effectiveness of customer planning.
• Robust IT skills.
• Full UK driving licence (with no more than 6 penalty points for new entrants)
• ABPI examination or working towards
Main Responsibilities
• Chiesi’s single point of contact for the customer, guiding them to key functions within Chiesi e.g. education, medical support, co-creation partnerships, value add opportunities
• Chiesi’s Ambassador for Voice of the Customer (listen, learn and act by responding to customer needs and feedback)
• To successfully promote Chiesi AIR portfolio, in collaboration with our customers.
• To implement the UK marketing strategies.
• Development of account plans for target PCNs, practice clusters and individual practices.
• Development of customer partnerships, enabling Chiesi to be a respiratory partner of choice.
• Pioneer both digital and face to face interactions, embracing new technology and platforms by utilising customer insights
• Empathising with our customers and recognising their challenges and work to support appropriate co-created solutions. e.g. collaboration opportunities including service offerings, co-created projects and medical education.
• Tailoring the Chiesi AIR portfolio to the customer agenda.
• Deliver KPIs, including (but not limited to) Sales, NPS, Project Delivery, Customer Satisfaction.
• Adhere to the ABPI Code of Practice and Chiesi’s policies, procedures and Company Values.
• Contribute and support the UK Affiliate in pursuit of its B Corp credentials.
Key Competencies and Skills
• Project Management and Account Planning
• Strong interpersonal skills at all levels both externally and internally
• Analytical skills
• Strong decision making
• Affinity for digital media
• High levels of empathy
• Excellent In Call Quality
• High Level of Disease and Product Knowledge
Chiesi UK is committed to valuing diversity and promoting equality through a policy of treating all its employees and job applicants fairly and equally. Chiesi UK will take all reasonable steps to employ, train and promote employees on the basis of the evidence of competencies required, individual merit and qualifications without regard to race, colour, ethnic origin, nationality, national origin, religion or belief, sex, sexual orientation, marital status, age or disability. We will also take all reasonable steps to provide a work environment in which all employees are treated with respect and dignity and that is free from discrimination, harassment and victimisation based upon an employee's race, colour, ethnic origin, nationality, national origin, religion or belief, sex, sexual orientation, marital status, age or disability.
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