Customer Service Administrator

Are you a hands-on professional with a passion for supply chain operations and customer excellence? Do you thrive in a dynamic environment where you can combine logistics coordination, customer service, and financial administration? Then this role could be the perfect next step in your career!

What will you do?

As a Customer Service Administrator, you will play a pivotal role in ensuring the smooth flow of products—from inbound delivery to final customer payment. You will oversee stock operations, manage order-to-cash processes, and support customers with timely and accurate service. By collaborating with internal teams, external partners, and logistics providers, you’ll help guarantee product availability, customer satisfaction, and continuous process improvement.

• Manage inbound deliveries, stock levels, and logistics flows to ensure product availability.
• Handle customer inquiries, orders, and complaints with accuracy and care.
• Process sales and financial transactions, ensuring timely invoicing and reporting.
• Follow up on outstanding payments and coordinate debt collection.
• Collaborate with internal teams and external partners to improve processes and service levels.

We offer you the following:

Join a passionate, Italian family-owned company where our values and behavior truly matter!

As family-owned company we focus on making impact for patients, the planet, people and all that with shared prosperity. Our activities have been externally validated as B Corp certified. 

At Chiesi, we believe in continuous growth and development. Your personal and professional journey matters to us! 

In addition to our focus on professional success, we place great importance on team connection and collaboration. That’s why we organize several internal offside business events to foster connection, feedback and collaboration.

• An attractive salary in line with your responsibilities and experience.
• Performance-based bonus structure linked to individual objectives and company result.
• 13th month of salary.
• 32 holidays per year, including 20 legal holidays and 12 RWH-days (Reduced Working Hours).
• Reimbursement of commuting expenses in line with PC207, or the option of a public transport pass.
• Hybrid working model: everyone is working at least 3 days per week in the office. The other days you are free to work remotely.
• Workation: option work from another location for up to three weeks per year, giving you the freedom to balance work and life in a way that suits you best.
• Allowances: internet allowance, cost allowance & meal vouchers.
• Group insurance with no employee contribution and coverage in case of death and disability, ensuring you and your family are always well protected.
• DKV hospitalization fully paid by the employer for you and your family.
• Outpatient care insurance.
• Family travel insurance fully paid by the employer for you and your family.
• C-Fit Program: Track your well-being in our app, enjoy a shared healthy lunch at the office, and participate in well-being activities that combine fun with colleagues while helping you achieve a healthy lifestyle.
• Annual budget of € 1.000 that you can use for learning or well-being opportunities, helping you grow professionally and personally.

Who are we looking for:

• Bachelor’s degree in Supply Chain or equivalent experience.
• At least 2 years of recent experience in a similar role.
• Strong knowledge of Supply Chain & Customer Service processes and GDP standards.
• Experience with SAP (SD & MM modules).
• Excellent communication skills in Dutch, French, and English.
• Strong analytical mindset with affinity for systems and data.
• A proactive, solution-oriented approach and ability to work both independently and in project teams.

Chiesi uses diversity and inclusion as a source of innovation and creativity. Therefore, we welcome all applications regardless of ethnic origin, age, gender, disability, sexual identity, ideology or religion.

Interested?

Nice! We are looking forward to receiving your application! Click on the button ‘Apply now’ and upload your CV and motivation letter and we will contact you. Questions? Then contact Femke Roze at f.roze.ext@chiesi.com. 

About Chiesi

We are Chiesi, a family business founded by Giacomo Chiesi. In 1935, Giacomo started making new medicines in his pharmacy in Parma.

Now, more than 85 years later, his grandchildren Alessandro, Andrea, Giacomo and Maria Paola, are at the helm of a globally operating company. Our company offers jobs to more than 7,000 people. They make medicines for chronic lung diseases, transplants and respiratory problems premature infants and several rare diseases.

But one thing hasn't changed; we decide what we do ourselves, without major shareholders who demand higher dividends or determine where we invest. We can still really do business with a long-term view. This long-term vision is aimed at helping patients. In line with the values of the Chiesi family where caring for each other and the world around us, is of paramount importance.