Supply Chain & Customer Service Analyst

As a Supply Chain & Customer Service Analyst at Chiesi, you ensure smooth end‑to‑end supply chain operations, from inbound logistics to the full Order‑to‑Cash cycle. You play a key role in maintaining product availability, delivering high‑quality customer service, and supporting operational excellence. This role offers a diverse scope, close collaboration with internal and external partners, and the opportunity to drive meaningful improvements in a growing international organisation. 

What will you do?

You are responsible for the daily execution of supply chain, logistics, customer service, and OTC activities for the local organisation. You secure product availability, resolve operational issues, handle customer orders and financial flows, and help improve processes across the supply chain. 

Your responsibilities:

• Manage inbound product flows and monitor logistics partner performance.
• Oversee inventory levels, stock accuracy, and FEFO/shelf‑life compliance.
• Coordinate timely procurement with production sites and Corporate Demand Planning.
• Process customer orders, returns, complaints, and delivery updates.
• Deliver accurate and timely customer communication on orders and product availability.
• Handle sales invoicing and ensure correct and timely dispatch.
• Allocate and reconcile incoming (bank) payments.
• Follow up on overdue payments and support debt collection actions.
• Maintain Material Master and Customer Master data in SAP.
• Monitor and report key supply chain and customer service KPIs.
• Support financial reporting with data on forecasts, turnover, margins, stock, and receivables.
• Identify process improvement opportunities and support supply chain project implementation. 

We offer you the following:

Join a passionate, Italian family-owned company where our values and behavior truly matter!

As family-owned company we focus on making impact for patients, the planet, people and all that with shared prosperity. Our activities have been externally validated as B Corp certified. 

At Chiesi, we believe in continuous growth and development. Your personal and professional journey matters to us! 

In addition to our focus on professional success, we place great importance on team connection and collaboration. That’s why we organize several internal offsite business events to foster connection, feedback and collaboration.

•    An attractive salary in line with your responsibilities and experience.
•    Annual payment upon achievement of collective objectives.
•    13th month of salary
•    32 holidays per year, including 20 legal holidays and 12 RWH-days (Reduced Working Hours)
•    Reimbursement of commuting expenses in line with PC207, or the option of a public transport pass.
•    Hybrid working model: everyone is working at least 3 days per week in the office. The other days you are free to work remotely. 
•    Workation: option to work from another location for up to three weeks per year, giving you the freedom to balance work and life in a way that suits you best.
•    Allowances: internet allowance, cost allowance & meal vouchers.
•    Group insurance with no employee contribution and coverage in case of death and disability, ensuring you and your family are always well protected.
•    DKV hospitalization is fully paid by the employer for you and your family.
•    Outpatient care insurance.
•    Family travel insurance fully paid by the employer for you and your family.
•    C-Fit Program: Track your well-being in our app, enjoy a shared healthy lunch at the office, and participate in well-being activities that combine fun with colleagues while helping you achieve a healthy lifestyle.
•    Annual budget of € 1.000 that you can use for learning or well-being opportunities, helping you grow professionally and personally.

Who are we looking for?

You are an analytical and proactive supply chain professional with strong communication skills and an eye for process optimisation. You thrive in a dynamic environment where accuracy, collaboration, and customer focus are key.

Qualifications

• Bachelor’s degree in Supply Chain or equivalent experience.
• Excellent communication skills in Dutch, French, and English.
• Strong reporting skills and affinity with systems and data.
• Solid knowledge of Supply Chain and Customer Service processes.
• Excellent understanding of GDP guidelines.

Experience

• At least 4 years of relevant experience in a similar role.
• Experience with SAP, particularly the SD and MM modules.
• Ability to work independently and collaboratively in project‑based environments. 

Interested?

Nice! We are looking forward to receiving your application! Click on the button ‘Apply now’ and upload your CV and motivation letter and we will contact you. Questions? Then contact Femke Roze at f.roze.ext@chiesi.com. 

About Chiesi

We are Chiesi, a family company founded by Giacomo Chiesi. In 1935, Giacomo started making new medicines in his pharmacy in Parma. Now, 90 years later we are a team of more than 7,500 people united by one goal: making a real difference for patients. 

Every day, we work side by side to develop new medicines and solutions for chronic lung diseases, transplants, respiratory problems in premature infants, and rare conditions. Many of our treatments are life-changing or lifesaving and we embrace the responsibility that comes with that. By turning science and insight into innovation, we move health forward and bring hope for a healthier, happier future. 

Long-term vision
For us, one thing will always stay the same; we decide what we do ourselves, without big shareholders demanding higher dividends or deciding what we invest in. This enables us to stand out by really doing business with a long-term vision aimed at making a difference for people and the planet. In line with the values of the Chiesi family, where caring for each other and taking responsibility for the world around you are of paramount importance. Our efforts we are externally validated as B Corp Certified since 2019.

Our selection process is designed to be fair, transparent, and inclusive to ensure that every candidate feels welcomed and respected from the very first interaction. If you are invited to an interview and have specific needs or accessibility requirements, please don’t hesitate to ask the Recruiter/HR you are in contact with.