CRM Specialist

Enable smarter customer engagement. Drive adoption. Make real impact.

Are you excited by the power of data, technology and collaboration to improve how teams engage with healthcare professionals?

Do you enjoy connecting business needs with smart digital solutions in a highly regulated environment? We’re looking for a CRM Specialist Benelux who is passionate about commercial excellence, user adoption, and turning CRM insights into meaningful impact. Join our Great Place to Work®–certified organization, where innovation, collaboration and purpose come together — and where your work directly supports better care for patients across the Benelux.

What will you do?

As CRM Specialist Benelux, you play a key role in the successful implementation, adoption and continuous optimization of Salesforce Life Sciences Cloud across Belgium, Luxembourg and the Netherlands.

You will support the transition from the legacy IQVIA CRM to Salesforce, ensuring the system is fully aligned with global standards while addressing local commercial and medical needs. Acting as a trusted business partner, you enable sales, marketing and medical teams to work more effectively through data-driven insights, customer engagement strategies and best-in-class CRM usage.

In this dynamic role, you will:

• Support the end-to-end CRM implementation and local rollout of Salesforce Life Sciences Cloud
• Act as the local CRM expert and first point of contact for functional and technical questions
• Support system configuration, testing, UAT and validation activities
• Ensure CRM solutions align with local business needs, global processes and pharmaceutical compliance requirements
• Drive continuous improvement of the CRM platform based on user feedback and performance insights

Training & Change Management

• Develop and deliver CRM training programs for sales, marketing and medical teams
• Drive user adoption and behavioral change through structured onboarding and follow-up
• Create training materials, user guides and best-practice documentation
• Provide day-to-day support and troubleshooting to maximize CRM usage

Business Partnering

• Act as a cross-functional business partner for Sales, Marketing and Medical Affairs
• Translate business questions into CRM solutions, dashboards and actionable insights
• Support alignment between commercial strategy and CRM execution

Sales Force Effectiveness & Customer Engagement

• Identify opportunities to improve sales force productivity and effectiveness
• Support targeting, segmentation, call planning and activity optimization
• Contribute to Customer Engagement Impact Plans (CEIP)
• Enable effective omnichannel engagement strategies through CRM

Data & Governance

• Ensure high-quality data standards, governance and compliance
• Maintain CRM usage in line with pharma regulations and GDPR
• Collaborate with global data and CRM teams to drive harmonization and improvements

This is your opportunity to take ownership of a critical commercial capability and help shape how teams engage with customers across the Benelux.

We offer

Join a passionate, Italian family-owned company where our values and behavior truly matter!

As family-owned company we focus on making impact for patients, the planet, people and all that with shared prosperity. Our activities have been externally validated as B Corp certified. 
At Chiesi, we believe in continuous growth and development. Your personal and professional journey matters to us! 

In addition to our focus on professional success, we place great importance on team connection and collaboration. That’s why we organize several internal offsite business events to foster connection, feedback and collaboration.

• An attractive salary in line with your responsibilities and experience.
• Performance-based bonus structure linked to individual objectives and company result.
• 13th month of salary
• 32 holidays per year, including 20 legal holidays and 12 RWH-days (Reduced Working Hours)
• Hybrid working model: everyone is working at least 3 days per week in the office. The other days you are free to work remotely.
• Workation: option work from another location for up to three weeks per year, giving you the freedom to balance work and life in a way that suits you best.
• Allowances: internet allowance, cost allowance & meal vouchers
• Group insurance with no employee contribution and coverage in case of death and disability, ensuring you and your family are always well protected.
• DKV hospitalization is fully paid by the employer for you and your family.
• Outpatient care insurance.
• Family travel insurance is fully paid by the employer for you and your family.
• C-Fit Program: Track your well-being in our app, enjoy a shared healthy lunch at the office, and participate in well-being activities that combine fun with colleagues while helping you achieve a healthy lifestyle.
• Annual budget of € 1.000 that you can use for learning or well-being opportunities, helping you grow professionally and personally.

Who are we looking for?

A proactive, analytical and collaborative professional who enjoys operating at the intersection of business, data and technology. Someone who is comfortable managing stakeholders, driving change and helping teams get the most out of CRM systems.

You bring:

• A bachelor’s degree (e.g. Business, Life Sciences, Data Analytics or related field)
• 2–5 years of experience in CRM, commercial excellence, data analytics or a similar role
• Experience with Salesforce Life Sciences Cloud or comparable CRM platforms is a plus
• Experience working in a cross-functional, multi-country environment (Benelux experience is a plus)
• Strong analytical, problem-solving and communication skills
• A change management mindset with the ability to drive adoption
• Understanding of pharmaceutical commercial processe

Interested?

Great! We look forward to receiving your application.
Click Apply now, upload your CV and motivation letter, and we’ll be in touch soon.
Do you have questions?
Contact Femke Roze at f.roze.ext@chiesi.com

About Chiesi

We are Chiesi, a family company founded by Giacomo Chiesi. In 1935, Giacomo started making new medicines in his pharmacy in Parma. Now, 90 years later we are a team of more than 7,500 people united by one goal: making a real difference for patients. 

Every day, we work side by side to develop new medicines and solutions for chronic lung diseases, transplants, respiratory problems in premature infants, and rare conditions. Many of our treatments are life-changing or lifesaving and we embrace the responsibility that comes with that. By turning science and insight into innovation, we move health forward and bring hope for a healthier, happier future. 

Long-term vision
For us, one thing will always stay the same; we decide what we do ourselves, without big shareholders demanding higher dividends or deciding what we invest in. This enables us to stand out by really doing business with a long-term vision aimed at making a difference for people and the planet. 

In line with the values of the Chiesi family, where caring for each other and taking responsibility for the world around you are of paramount importance.
Our efforts we are externally validated as B Corp Certified since 2019. 

Our selection process is designed to be fair, transparent, and inclusive to ensure that every candidate feels welcomed and respected from the very first interaction. If you are invited to an interview and have specific needs or accessibility requirements, please don’t hesitate to ask the Recruiter/HR you are in contact with.