Customer Engagement Specialist AIR

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About Us

Headquartered in Parma, Italy, Chiesi is an international research-focused biopharmaceutical and healthcare group with over 85 years of experience, operating in 31 countries with more than 7,000 employees (at Group level). To achieve its mission of improving people's quality of life by acting towards society and the environment, the Group researches, develops and markets innovative medicines in three of its therapeutic areas: AIR (products and services that promote breathing, from newborns to adults), RARE (treatment for patients with rare and extremely rare diseases) and CARE (products and services that treat special care and consumer self-care). In Greece, our Team counts around 80 members and works every day with empathy, humility and care to improve the lives of patients.

We are proud to be the largest global pharmaceutical group to receive B Corp certification, a recognition of high social and environmental standards. We are a niche company that promotes transparent and ethical behavior at all levels, that is committed to embracing diversity, fairness, inclusiveness and that offers equal and inclusive educational and career opportunities. We work consistently for gender pay equality, empowering women in leadership positions, while providing  inclusively international mobility opportunities for all.

Purpose

To inform the medical community within assigned territory on products, devices and disease management in order to achieve business objectives,

increase product awareness, answer queries, provide advice, introduce new products and increase share of voice on Chiesi brand and products.

The incumbent should follow and align with Chiesi’s Code of Conduct while building strong customer relations.

Main Responsibilities

1.Communicate with the medical community within the assigned area in order to pass knowledge on product characteristics

2.Address doctors’ concerns to make the maximum benefit for the patient and those around the patient, involve company’s resources when appropriate

3.Increase awareness in specific treatments to ensure patient’s adherence to cure in collaborations with MSL 

4.Inform doctors in assigned area on product indications and adverse reactions; win new customers, as well as developing long-term relationships with existing ones

5.Implementation of multichannel customer engagement plans that creates a positive customer experience (CX)

6.Keep up to date with the latest clinical data supplied by the company, and interpret, present and discuss this data with health professionals during presentations

7.Implementation of territorial tactical plans based on company’s strategy while also exploring new opportunities. Enrichment of his/her knowledge on competition and share information respectively

8.Keep up to date with, anticipate potential negative and positive impacts on the business and adapt plans accordingly

9.Support Shared valued culture within Chiesi and works actively towards a social and environmental responsible footprint of the company

Education

Preferably a degree in Health Sciences or Chemistry.

Languages

Proficient use of English (oral and writing).

Technical Skills

- Action Planning, with self-motivation

- Ability to interpret and present clinical data in a scientific manner, with impact and influence

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In Chiesi, we are dedicated to our people and strive to offer an excellent working environment that supports the working harmony and well-being of our People. For this commitment, we were recognized in 2023 and 2024 as one of the Top Employers in Greece, we were certified as 2022-2023 and 2023-2024 Great Place to Work, and awarded as Best Workplace (2024), Best Workplace for Women (2023 & 2024), Best Diversity, Equity & Inclusion Culture in Pharma (2022 and 2023), the Optimum Team Bonding Experience & Culture (2023) and the Best Empowerment Journey for Her Growth (women empowerment, 2023). Our people is our most valuable asset, that is why we invest in continuous training, learning and development, paying particular attention to the quality of our working environment and collective wellbeing. We are happy to celebrate every day our commitment, "every one of us is different, every one of us is Chiesi"!

Instructions

Dear colleague, please read carefully the presentation you find at this link. These questions are meant to assess candidates cultural fit with our values and behaviors. Once that you have selected the behaviors linked to our values that are most important to the role (next steps), have a look at the related questions. Pick the ones that you find more appropriate: you will discuss them with your HR before the interviews. Bare in mind that on occasion these questions may need to be adapted to suit the role.