Intern, Customer Experience - Summer 2025
Cary, NC, US
About us
Based in Parma, Italy, Chiesi is an international research-focused pharmaceuticals and healthcare group with over 85 years’ experience, operating in 30 countries with more than 6,000 employees (Chiesi Group). To achieve its mission of improving people’s quality of life by acting responsibly towards society and the environment, the Group research, develops and markets innovative drugs in its three therapeutic areas: AIR (products and services that promote respiration, from new-born to adult populations), RARE (treatment for patients with rare and ultra-rare diseases) and CARE (products and services that support special care and consumer-facing self-care).
We are proud to be the largest global pharmaceutical group to be awarded B Corp Certification, a recognition of high social and environmental standards. We are a reliable company that adopts and promotes transparent ethical behavior at all levels.
We are committed to embrace diversity, inclusion and equal opportunities. In fact, we are a global family made up of different cultures, different genders, generations, ethnicities, abilities, sexual identities and many other enriching diversities.
Chiesi USA
Chiesi USA is a specialty pharmaceutical company focused on developing and promoting products for the hospital, adjacent specialty and rare disease markets. We are a B Corp™ and Benefit company awarded Top Employer status for six consecutive years and certified as a Great Place to Work.
At Chiesi, we share an entrepreneurial spirit and act as a force for good, pursuing high social and environmental standards, to ensure the wellbeing of our people, patients, and communities. We offer a work environment where professionals have the opportunity to build a purposeful career focused on helping others while achieving a fulfilling work-life balance, meeting exciting challenges, and engaging in important and rewarding work.
What we offer
Chiesi offers competitive benefits, services, and programs that enrich the personal and professional lives of our employees. Our shared values of passion, innovation, trust and integrity bring out the individual talents and diverse perspectives of each of our colleagues. Our environment encourages each individual to reach his or her full potential and drive outstanding results. We celebrate that “Every one of us is different. Every one of us is Chiesi."
Who we are looking for
Purpose
As a Customer Experience Intern, you will play a crucial role in ensuring our customers have a seamless and enjoyable journey with our brand. This is a great opportunity to work closely with the Customer Experience team, learning to assist in social media management, editorial planning, and content creation, while also contributing to various customer-focused initiatives.
Main Responsibilities
- Support the development and implementation of social media strategies to enhance customer engagement and brand awareness.
- Assist in creating and curating content for social media platforms (e.g., Instagram, Twitter, Facebook) to drive customer interaction and loyalty.
- Collaborate with the editorial team to plan and execute content calendars aligned with brand objectives and customer preferences.
- Monitor Voice of the Customer (VoC) channels and respond to customer inquiries and feedback in a timely and professional manner.
- Conduct research to identify customer needs, preferences, and trends, and provide insights to improve the overall customer experience.
- Assist in the creation of customer-centric communications such as newsletters, blog posts, email campaigns, and internal communications.
- Contribute to the development of customer surveys, feedback forms, and other tools to gather insights and measure satisfaction.
- Assist with the reporting, interpreting, and analyzing of customer data and US CX program results, including Voice of Customer surveys, digital engagement and NPS
- Translate and present technical information into concise and practical information
- Work cross-functionally with teams such as Marketing, Sales, CX, and Business Knowledge to ensure alignment in customer experience initiatives.
Experience Required
- Strong written and verbal communication skills, with a keen eye for detail and grammar.
- Demonstrated proficiency in social media platforms and a passion for staying up-to-date with industry trends and best practices.
- Basic understanding of editorial planning and content creation, including experience with tools like Canva, Adobe Creative Suite, or similar.
- Ability to think creatively and strategically to generate innovative ideas for improving customer experience.
- Excellent organizational and time management skills, with the ability to multitask and prioritize effectively.
- Strong analytical skills with the ability to interpret data and draw meaningful insights.
- A customer-centric mindset with a genuine desire to understand and meet the needs of our customers.
- Previous internship or work experience in customer service, marketing, or related fields is a plus.
Education
Currently enrolled in a Bachelor's or Master's program, preferably in Marketing, Communications, Business, or a related field.
Chiesi USA is an equal opportunity employer committed to hiring a diverse work force at all levels of our business. All qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.
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