Intern, Business Systems - Toronto
Toronto, Canada, CA
About us
Based in Parma, Italy, Chiesi is an international research-focused pharmaceutical and healthcare group with over 85 years’ experience, operating in 31 countries with more than 7,000 employees (Chiesi Group). To achieve its mission of improving people’s quality of life by acting responsibly towards society and the environment, the Group researches, develops and markets innovative drugs in its main therapeutic areas: Discover more here
We are proud to be the largest global pharmaceutical group to be awarded B Corp Certification, a recognition of high social and environmental standards. We are a reliable company that adopts and promotes a transparent and ethical behavior at all levels.
We believe that the success of Chiesi is built and shaped by our people and our strong set of shared Values and Behaviors. Our people make a critical difference to our success, which is why it is vital that we attract and retain the right talent who will continue to enrich our culture by living and breathing our values and behaviors.
We are committed to embrace diversity, inclusion and equal opportunities. In fact, we are a global family made up of different cultures, different genders, generations, ethnicities, abilities, sexual identities and many other enriching diversities.
Chiesi Global Rare Diseases
Chiesi Global Rare Diseases is a Chiesi Group’s business unit established in February 2020 and focused on research, development and commercialization of treatments and patient support services for rare and ultra-rare disorders, many of whom have limited or no treatments available.
The unit is headquartered in Boston, Massachusetts, and has an initial focus on research and product development for lysosomal storage diseases, rare hematology and ophthalmology disorders. The unit is also a dedicated partner with global leaders in scientific research, patient advocacy and care.
Main Responsibilities
- Assist in managing and configuring CRM (VEEVA, IQVIA), and marketing operations systems (Salesforce Marketing Cloud), and IT ticketing system (Zendesk, SNow]
- Participate in the research, development, configuration, and implementation of solutions to improve system functionality and efficiency.
- Support and collaborate with multiple teams such as Data Analytics, Sales, Operations, Marketing, and Medical Affairs on project requirements, timelines, adjustments, feasibility, feedback, and testing.
- Develop Business Requirement Documents (BRDs) and Standing Operating Procedure documents (SOPs) to detail project requirements and flow of data/information across systems.
- Assist with data entry, assessment, and maintenance of CRM systems.
- Build standard and ad hoc reporting and metrics to support business needs.
- Communicate effectively and timely with end users on requests, incident tickets, and resolutions.
- Develop Service catalogue for the Application’s Support & Administration, stakeholder mapping and define service level agreements.
- What you’ll learn:
- Practical experience with industry-standard business systems and tools.
- Exposure to cross-functional collaboration in a professional setting.
- The opportunity to contribute to meaningful projects that drive business success.
Experience Required
- Familiarity with Cloud based Applications.
- Proficient in Microsoft Office Tools such as Word, Excel, Visio, PowerPoint, SharePoint
- Excellent organizational, oral, and written communication skills
- Demonstrated strong interpersonal skills and proven critical thinking and creativity skills.
- Proficiency in any of the Programming languages: JAVA, HTML, SQL, Python
Education
Must be enrolled in a four-year University program and preparing to enter 3rd or 4th year of study in Computer Science, Information Technology, Business Systems, or a related field.
What we offer
You would join a dynamic, fast-growing, challenging and friendly environment.
In Chiesi we firmly believe that our people are our most valuable asset, that is why we invest in continuous training, learning and development. Therefore, we strive to continuously promote and satisfy development needs, paying particular attention to the quality of our working environment and collective well-being.
We want our people to come to work happy every day, and we know how important it is to find the right work-life balance in order to be able to give our best. That is why we offer flexible working approach, remote working, support in the relocation process, tax assistance service for foreign colleagues and many other people-care services.
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