Application Support Specialist
Parma, IT
About us
Based in Parma, Italy, Chiesi is an international research-focused pharmaceutical and healthcare group with over 85 years’ experience, operating in 30 countries with more than 6,000 employees (Chiesi Group). To achieve its mission of improving people’s quality of life by acting responsibly towards society and the environment, the Group researches, develops and markets innovative drugs in its main therapeutic areas: Discover more here
We are proud to be the largest global pharmaceutical group to be awarded B Corp Certification, a recognition of high social and environmental standards. We are a reliable company that adopts and promotes a transparent and ethical behavior at all levels.
We believe that the success of Chiesi is built and shaped by our people and our strong set of shared Values and Behaviors. Our people make a critical difference to our success, which is why it is vital that we attract and retain the right talent who will continue to enrich our culture by living and breathing our values and behaviors.
We are committed to embrace diversity, inclusion and equal opportunities. In fact, we are a global family made up of different cultures, different genders, generations, ethnicities, abilities, sexual identities and many other enriching diversities.
Chiesi Corporate Functions
These are all the functions based in Parma supporting the business: Global HR, Global ICT, Global Finance, Global Communication and Public Affairs, Shared Values & Sustainability, Corporate Internal Auditing, Global Strategy & Corporate Development, Legal & Corporate Affairs, Global Procurement.
Who we are looking for
Purpose
Under the supervision of the Customer Facing Area, the resource will be able to receive training and provide support in the management of applications in collaboration with the team, taking care of the activities and monitoring of the performance of the support services in relation to the overall business needs.
Main Responsibilities
- Manage ticket escalation related to the relevant applications;
- Monitor contractor performances against SLAs and KPIs (monthly check);
- Provide support regarding procedure documentation for recurrent incidents or requests;
- Contribute to the revision of existing policies, processes and procedures;
- Align with the BAI SAP specialists on a daily basis;
- Coordinate service transition activities between projects, suppliers, and the outsourced IT AMS Operations team;
- Coordinate external support services and users, end-to-end support.
Experience Required
Previous solid experience in SAP Support Service or equivalent roles
Education
Bachelor's or Master's Degree in Information Technology or Economics
Languages
Fluent English (both written and spoken)
Technical Skills
- Excellent knowledge of the Microsoft Office suite, in particular Excel and Power Point;
- Fundamentals about ITIL;
- Knowledge of Business Process Management (SLA and KPI)
- SAP skills
Soft Skills
- Adaptability and flexibility
- Analytical skills
- Proactiveness
- Problem solving
- Attention to details
What we offer
You would join a dynamic, fast-growing, challenging and friendly environment.
In Chiesi we firmly believe that our people are our most valuable asset, that is why we invest in continuous training, learning and development. Therefore, we strive to continuously promote and satisfy development needs, paying particular attention to the quality of our working environment and to collective well-being.
We want our people to come to work happy every day, and we know how important it is to find the right work-life balance in order to be able to give our best. That is why we offer flexible working approach, remote working, support in the relocation process, tax assistance service for foreign colleagues and many other people-care services.
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