Sales Representative Special Care

Purpose

Responsible for sales targets achievement in assigned territory/accounts and execution of CX projects deployment through the resource's optimization

Main Responsibilities

• Execute activities and CX projects deployment within assigned Hospitals & HCPs, coordinating activities with customer-facing roles (Medical, Commercial and Market Access)
• Support and engage with CX team in devising and developing customers solutions co-creation projects
• Implementation of CX special projects
• Participate in regional/ local Touchpoint Team Huddles, as well as elevation of relevant points to the strategic business unit team
• Works cohesively with other Business Unit functions (e.g. Marketing) to support commercial operations strategies, customers profiling, consent management and data collection from territory
• Create productive business partnerships with other affiliate functions to ensure highest level of business delivery and customer delight
• Manage territory budget consistently with targets and compliance policies
• Actively participates to affiliate-wide CX best-practices sharing and ideas generation

Experience Required

+2 years experience in customer-facing roles managing special care portfolios at mainly public sector and desirable also private sector.

Education

Educational background includes bachelor degree in economics, management or medical professions equivalent.

Languages

English level 2/6 = basic for reading

Technical Skills

• As member of the BU SC team, challenge to status-quo and acting as a strong contributor for the formulation and execution of BU Commercial Operations strategies is a constant expected behavior.
• Vision and leadership for all activities associated with Customer Experience, Commercial, Market Access and Medical Affairs
• Results-focused able to easily shift from detailed data comprehension to “big picture” takeaways and consistently using data to support rapid CX decision-making

Soft Skills