ICT Director, North America

Date:  May 23, 2024
Department:  Global ICT
Job Type:  Direct Employee
Team:  Information Technology
Contract Type:  Permanent

Cary, NC, US

About us

Based in Parma, Italy, Chiesi is an international research-focused pharmaceuticals and healthcare group with over 85 years’ experience, operating in 30 countries with more than 6,000 employees (Chiesi Group). To achieve its mission of improving people’s quality of life by acting responsibly towards society and the environment, the Group research, develops and markets innovative drugs in its three therapeutic areas: AIR (products and services that promote respiration, from new-born to adult populations), RARE (treatment for patients with rare and ultra-rare diseases) and CARE (products and services that support special care and consumer-facing self-care).
We are proud to be the largest global pharmaceutical group to be awarded B Corp Certification, a recognition of high social and environmental standards. We are a reliable company that adopts and promotes transparent ethical behavior at all levels. 
We are committed to embrace diversity, inclusion and equal opportunities. In fact, we are a global family made up of different cultures, different genders, generations, ethnicities, abilities, sexual identities and many other enriching diversities. 

Chiesi USA

Chiesi USA is a specialty pharmaceutical company focused on developing and promoting products for the hospital, adjacent specialty and rare disease markets. We are a B Corp™ and Benefit company awarded Top Employer status for six consecutive years and certified as a Great Place to Work. 
At Chiesi, we share an entrepreneurial spirit and act as a force for good, pursuing high social and environmental standards, to ensure the wellbeing of our people, patients, and communities. We offer a work environment where professionals have the opportunity to build a purposeful career focused on helping others while achieving a fulfilling work-life balance, meeting exciting challenges, and engaging in important and rewarding work.

What we offer

Chiesi offers competitive benefits, services, and programs that enrich the personal and professional lives of our employees.   Our shared values of passion, innovation, trust and integrity bring out the individual talents and diverse perspectives of each of our colleagues.  Our environment encourages each individual to reach his or her full potential and drive outstanding results. We celebrate that “Every one of us is different. Every one of us is Chiesi."



The ICT Director for the North America region plays a critical role in shaping the organization’s technology landscape, collaborate closely with business leaders, ensuring alignment between IT strategy and overall corporate objectives.  The role guides and supports a team of IT specialists and promotes collaboration, innovation, and standardization.  The IT Director is responsible for driving digital transformation within the region. This role is essential to prepare the company for business events such as mergers, product acquisitions, and significant organizational changes.

Main Responsibilities

•    Strategic Vision and Business Partnership:
o    Collaborate with the Leadership Teams (Commercial and Rare Disease) to envision future changes and industry trends in the digital marketplace.
o    Identify opportunities and threats related to new digital technologies, contributing to change management programs.
o    Maintain a healthy dialogue with the Head of Business Application Innovation (BAI) for the above initiatives.
•    Business Alignment:
o    Actively engage with business leaders and serve as the primary point of contact for ICT matters in the region.
o    Analyze and understand business requirements, working closely with the Global IT Center of Excellence (CoE) to define appropriate solutions.
o    Strive for harmonization and standardization of IT solutions across the company.
•    Global Mindset and Governance:
o    Align with the Global Information and Communication Technology (GICT) Reference Book.
o    Promote a global mindset in local projects, collaborating with the Head of BAI, Head of Technical Services & Solutions (TS&S), and Chief Information Security Officer (CISO).
•    Budgeting and Project Management:
o    Govern the GICT budgeting process for the region according to Global Finance guidelines.
o    Ensure coherent management of the local/regional project portfolio within defined budgets and plans.
o    Evaluate the return on investment (ROI) of technology projects by tracking metrics and assessing business impact.
•    Organizational Efficiency and Development:
o    Design and size the regional ICT organization based on local business requirements and complexity.
o    Foster continuous professional development for local ICT teams.
o    Encourage local resources to contribute to global projects through the “Project by Network” initiative.
•    Process Compliance and Service Improvement:
o    Facilitate dialogue between local and global Process Owners to manage local issues in line with Global Templates.
o    Collaborate with the Global Service Delivery Team to enhance support services in the region.
    Strategic Participation and Risk Management:
o    Contribute to defining the GICT Strategic Plan.
o    Actively participate in the GICT Leadership Team.
o    Work closely with the Chief Information Security Officer (CISO) to oversee security protocols and compliance.
o    Balance innovation with risk management in technology changes.
o    Remember that as reliance on digital platforms increases, managing risks, including cybersecurity threats, becomes crucial. The ICT Director plays a pivotal role in addressing these challenges.


Experience Required

•    5+ years of experience managing and/or directing an IT operation.
•    Strong collaboration skills, preferably in an international company.
•    Proven experience in IT strategic planning and development, project management, and policy development.
•    Strong general knowledge of business theory, business processes, management, budgeting, and business office operations.  Pharma experience strongly preferred.
•    Experience with systems design and development from business requirements analysis through to day-to-day management.
•    Proven ability to oversee Chiesi USA’s security strategy, including planning, risk mitigation, and incident response. Experience implementing security frameworks like ISO 27001 strongly preferred.
•    In-depth knowledge of applicable laws and regulations as they relate to IT.
•    The ability to maintain up-to-date knowledge on current technology trends and apply them to the local business.
•    Strong leadership skills.
•    Excellent written, oral, and interpersonal communication skills.

  • Travel: Travel to ICT management events in Europe or to offices in Boston and Toronto.


•    University degree in the field of computer science or information systems and 10+ years related work experience. Master’s degree in either of these fields or Master of Business Administration with technology as a core component preferred. 

Chiesi USA is an equal opportunity employer committed to hiring a diverse work force at all levels of our business.  All qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.

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