Director, Business Knowledge

Date:  May 28, 2023
Department:  Marketing & Business Development
Job Type:  Direct Employee
Team:  Mktg, Market Access, Bus. Excellence & Med. Affair
Contract Type:  Permanent

Cary, NC, US

About us

Based in Parma, Italy, Chiesi is an international research-focused pharmaceuticals and healthcare group with over 85 years’ experience, operating in 30 countries with more than 6,000 employees (Chiesi Group). To achieve its mission of improving people’s quality of life by acting responsibly towards society and the environment, the Group research, develops and markets innovative drugs in its three therapeutic areas: AIR (products and services that promote respiration, from new-born to adult populations), RARE (treatment for patients with rare and ultra-rare diseases) and CARE (products and services that support special care and consumer-facing self-care).
We are proud to be the largest global pharmaceutical group to be awarded B Corp Certification, a recognition of high social and environmental standards. We are a reliable company that adopts and promotes transparent ethical behavior at all levels. 
We are committed to embrace diversity, inclusion and equal opportunities. In fact, we are a global family made up of different cultures, different genders, generations, ethnicities, abilities, sexual identities and many other enriching diversities. 

Chiesi USA

Chiesi USA is a specialty pharmaceutical company focused on developing and promoting products for the hospital, adjacent specialty and rare disease markets. We are a B Corp™ and Benefit company awarded Top Employer status for six consecutive years and certified as a Great Place to Work. 
At Chiesi, we share an entrepreneurial spirit and act as a force for good, pursuing high social and environmental standards, to ensure the wellbeing of our people, patients, and communities. We offer a work environment where professionals have the opportunity to build a purposeful career focused on helping others while achieving a fulfilling work-life balance, meeting exciting challenges, and engaging in important and rewarding work.

What we offer

Chiesi offers competitive benefits, services, and programs that enrich the personal and professional lives of our employees.   Our shared values of passion, innovation, trust and integrity bring out the individual talents and diverse perspectives of each of our colleagues.  Our environment encourages each individual to reach his or her full potential and drive outstanding results. We celebrate that “Every one of us is different. Every one of us is Chiesi."



Manage in-line product portfolio forecasting, primary and secondary market research, and commercial analytics. Responsibilities include sales team incentive compensation, operational analytics support to Sales, Marketing, Value and Market Access, Medical, and Customer Experience, and business systems such as customer relationship management (CRM) and marketing automation platform (MAP). Cross functional role interfacing with Executive Management, Finance, Supply Chain, Medical, Regulatory, Sales and Marketing. Responsibility for managing team of direct reports, as well as multiple cross-functional teams in a matrix organization.

Main Responsibilities

Forecasting and Market Research

  • Work cross-functionally to develop FCT and BDG forecast for in-line products and launch products of the U.S. organization and contribute to cross-functional committees such as pricing and S&OP manufacturing planning.
  • Responsible for market research and competitive intelligence projects commissioned by product managers and corporate.
  • Responsible for the procurement of all data sets that support the ongoing operation of the commercial functions. 


  • Develop, implement, and optimize operational processes for analytics to increase effectiveness of customer-facing functions, such as physician and hospital coverage and targeting, sales force call plan, market and competitor assessments, sales incentive compensation design and administration.
  • Interface with other company functions at senior management levels to deliver consistent, accurate, and insightful analyses.
  • Report analytical findings, sales performance, effectiveness, or other KPIs.
  • Recommend course of actions based on analyses to achieve and/or increase productivity of customer-facing functions.

Commercial Data Warehouse and Operational Systems

  • Maintain and continuously improve the commercial data warehouse to support analytics needs.
  • Implement and drive data governance processes.
  • Oversight of Customer Relationship Management system (CRM system) and the operation of Marketing Automation Platform (MAP).


  • Complies with the company’s standard operating procedures and observes timelines
  • Makes recommendations on budget expenditures within designated limits
  • Ensures team meets established goals and objectives
  • Liaises with other departments in an efficient, friendly, and courteous manner
  • Perform other duties needed 

Experience Required

  • Minimum 10 years of relevant experience in the specialty pharmaceutical, pharmaceutical and/or biotech industry.  Prior experience in sales, marketing, marketing research, forecasting and business analysis required.  Candidates with relevant analyst experience in investment banking and/or investment management fields will also be considered.  A thorough understanding of the processes of due diligence combined with a scientific and business acumen is highly desirable.
  • Proven track record of success working in life science business environment.
  • Possesses superior financial, analytical and problem-solving skills. Strong expertise with quantitative data and secondary market research sources (e.g., IQVIA, Symphony Health Solutions, etc.).
  • Must be able to synthesize critical actionable insights from multiple sources through collaboration and shared accountability, interpret various, complex data reports, and make relevant and meaningful recommendations to management.
  • A proficiency in strategic tactics while demonstrating an awareness of the market and how the changes might impact different brands within the Company’s portfolio. 
  • Possesses strong organizational, communication and relationship-building skills.
  • Possesses a strong customer focus with the ability to manage multiple projects under deadline constraints.
  • Demonstrated leadership strength and proven record in leading and developing a team with diverse background.
  • Ability to maintain confidentiality at all times is required.
  • Proficient with Microsoft Office software.


    • Bachelor’s degree from accredited institution in finance, marketing or life sciences subject required.  MBA preferred.

Chiesi USA is an equal opportunity employer committed to hiring a diverse work force at all levels of our business.  All qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.

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