Senior Manager, Business Analytics

Date:  May 2, 2024
Department:  Americas Sales Operations & Management
Job Type:  Direct Employee
Team:  Sales
Contract Type:  Permanent

Boston, MA, US

About us

Based in Parma, Italy, Chiesi is an international research-focused pharmaceuticals and healthcare group with over 85 years’ experience, operating in 30 countries with more than 6,000 employees (Chiesi Group). To achieve its mission of improving people’s quality of life by acting responsibly towards society and the environment, the Group research, develops and markets innovative drugs in its three therapeutic areas: AIR (products and services that promote respiration, from new-born to adult populations), RARE (treatment for patients with rare and ultra-rare diseases) and CARE (products and services that support special care and consumer-facing self-care).
We are proud to be the largest global pharmaceutical group to be awarded B Corp Certification, a recognition of high social and environmental standards. We are a reliable company that adopts and promotes transparent ethical behavior at all levels. 
We are committed to embrace diversity, inclusion and equal opportunities. In fact, we are a global family made up of different cultures, different genders, generations, ethnicities, abilities, sexual identities and many other enriching diversities. 

Chiesi USA

Chiesi USA is a specialty pharmaceutical company focused on developing and promoting products for the hospital, adjacent specialty and rare disease markets. We are a B Corp™ and Benefit company awarded Top Employer status for six consecutive years and certified as a Great Place to Work. 
At Chiesi, we share an entrepreneurial spirit and act as a force for good, pursuing high social and environmental standards, to ensure the wellbeing of our people, patients, and communities. We offer a work environment where professionals have the opportunity to build a purposeful career focused on helping others while achieving a fulfilling work-life balance, meeting exciting challenges, and engaging in important and rewarding work.

What we offer

Chiesi offers competitive benefits, services, and programs that enrich the personal and professional lives of our employees.   Our shared values of passion, innovation, trust and integrity bring out the individual talents and diverse perspectives of each of our colleagues.  Our environment encourages each individual to reach his or her full potential and drive outstanding results. We celebrate that “Every one of us is different. Every one of us is Chiesi."



Chiesi Global Rare Diseases division currently has an opening for a Senior Manager, Data Analytics, reporting to the Director, Business Knowledge & Operations - Rare Disease. 
The Senior Data Analytics Manager will use their expertise in advanced analytical techniques to provide actionable insights to the commercial team to inform and influence strategic decision-making. The position will lead the development of business metric reporting as well as customer/account/patient level analytics. Specific areas of responsibility include customer level targeting, sales performance, market share, as well as field salesforce incentive compensation management in support of various commercialized brands and new product launches. This role requires a commercial operations leader who possesses a strong business acumen, has a strong understanding of the pharmaceutical sales & marketing processes, data sources, advanced analytics and data science methods, tools as well as working knowledge of field force support practices and decision support systems -enablement and governance. Candidate must be able to support enhancing a culture of data driven decision-making.
This role is based in our office in Boston, MA office, with the flexibility to work from home. Candidates must be available to travel to meetings and visit the Boston office as needed.

Main Responsibilities

•    Develop KPI’s, metrics, dashboards and analysis to bring insight into the selling and customer management process; support data warehouse integrity and governance efforts
•    Collaborate extensively with IT & Business Systems team in the design, testing, and implementation of standard business objects production reports to support various brands
•    Lead activities focused on data validation and troubleshooting data issues 
•    Provide customer level analytics including account segmenting and targeting, sales trends, order/supply patterns, conduct timely quarterly gross to net calcuaitons with Finance
•    Provide ad-hoc/gap analytics and reports to all levels of field sales management and other commercial stakeholders in support of their ongoing efforts to achieve sales targets and track sales execution results
•    Leverage data and analytics to track, optimize, and predict business performance; support a culture of data driven decision-making

Experience Required

•    7 to 10 years’ experience in the pharmaceutical industry
•    Previous sales operations experience required
•    Strong technical skills preferred
•    Strong communication and interpersonal skills required
•    Proven ability and experience in multi-tasking with a commitment to delivering results in tight timelines
•    Able to work efficiently in a team-oriented setting; willing and open to contribute to the team in terms of leadership, adaptability, competence, and execution
•    High degree of accuracy and attention to detail
•    Able to communicate in a clear and effective way both, verbally and in writing, using the appropriate communication techniques and tools
•    Innovative problem-soling skills – quickly identify potential solutions while considering possible impacts to other individuals and/or systems


•    Bachelor’s degree required

Chiesi USA is an equal opportunity employer committed to hiring a diverse work force at all levels of our business.  All qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.

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Nearest Major Market: Boston