Head of Patient Services, The Americas, Rare Diseases

Date:  May 22, 2024
Department:  Americas Sales Operations & Management
Job Type:  Direct Employee
Team:  Sales
Contract Type:  Permanent

Boston, MA, US

About us

Based in Parma, Italy, Chiesi is an international research-focused pharmaceuticals and healthcare group with over 85 years’ experience, operating in 30 countries with more than 6,000 employees (Chiesi Group). To achieve its mission of improving people’s quality of life by acting responsibly towards society and the environment, the Group research, develops and markets innovative drugs in its three therapeutic areas: AIR (products and services that promote respiration, from new-born to adult populations), RARE (treatment for patients with rare and ultra-rare diseases) and CARE (products and services that support special care and consumer-facing self-care).
We are proud to be the largest global pharmaceutical group to be awarded B Corp Certification, a recognition of high social and environmental standards. We are a reliable company that adopts and promotes transparent ethical behavior at all levels. 
We are committed to embrace diversity, inclusion and equal opportunities. In fact, we are a global family made up of different cultures, different genders, generations, ethnicities, abilities, sexual identities and many other enriching diversities. 

Chiesi USA

Chiesi USA is a specialty pharmaceutical company focused on developing and promoting products for the hospital, adjacent specialty and rare disease markets. We are a B Corp™ and Benefit company awarded Top Employer status for six consecutive years and certified as a Great Place to Work. 
At Chiesi, we share an entrepreneurial spirit and act as a force for good, pursuing high social and environmental standards, to ensure the wellbeing of our people, patients, and communities. We offer a work environment where professionals have the opportunity to build a purposeful career focused on helping others while achieving a fulfilling work-life balance, meeting exciting challenges, and engaging in important and rewarding work.

What we offer

Chiesi offers competitive benefits, services, and programs that enrich the personal and professional lives of our employees.   Our shared values of passion, innovation, trust and integrity bring out the individual talents and diverse perspectives of each of our colleagues.  Our environment encourages each individual to reach his or her full potential and drive outstanding results. We celebrate that “Every one of us is different. Every one of us is Chiesi."



We are currently seeking qualified and highly motivated individuals for the position Head of Patient Services, Americas, Rare Diseases, reporting to the Head of the Americas, Rare Diseases Business Unit. The Head of Patient Services is an important member of the Americas Rare Diseases Leadership Team and will lead the Chiesi’s Patient Services Function in effort to deliver best-in-class patient services.

It will require approximate 35/5% (domestic / international) travel.  Travel includes quarterly business reviews with partners coupled with corporate and internal meetings as required. 

Main Responsibilities

•    The position requires a strategic leader with a broad-based knowledge of patient services with an emphasis on providing strategic direction and functional oversight  
•    Lead the integrated Patient Services and Patient Education Functions within the Chiesi Global Rare Diseases Business Unit in the Americas 
•    Responsible for the development of strategic plans and the operational oversight of the Chiesi Total Care end-to-end patient services programs.
•    Lead the collaboration with Sales, Marketing, Market Access, Supply Chain, Distribution, IT and Finance to identify and monitor deliverables and key performance indicators related to Patient Services / Dispensing / Distribution functions 
•    Develop and manage the operational budgets consistent with the goals and objectives of the company, including efficient management of partners, vendors and contracted resources 

Experience Required

•    A minimum of 10 plus years of rare diseases Patient Services Experience, with a minimum 5 years in senior leadership position 
•    Deep experience in building out Specialty Pharmacy Provider operations as well as internal and external Patient Services HUB functions, required
•    Advanced analytical skills, including experience directing and managing activities related to channel and patient services performance reporting
•    Ability to step outside of their daily responsibilities to drive select cross-functional key initiatives
•    Excellent verbal and written communication skills
•    Proficient in Microsoft Outlook, Word, Power Point and Excel (Articulate Storyline and/or Captivate skills preferred
•    Able to function professionally and constructively on both individual and team-oriented projects with a high level of organizational skills
•    Able and willing to travel as required (domestically and internationally) including some evening, weekend and overnight travel
•    Must be able to perform all essential functions of the position, with or without reasonable accommodation


•    A BS/BA degree, preferably in Life Sciences, Business; Required 
•    Master’s degree (business, healthcare); Preferred 

Chiesi USA is an equal opportunity employer committed to hiring a diverse work force at all levels of our business.  All qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.

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Nearest Major Market: Boston